Terms and Conditions


By completing the online booking form, you are confirming your booking. We will contact you by telephone or email and request a purchase order number where applicable.

By completing the online booking form, the client is confirming the acceptance of the terms and conditions of Britannia Safety and Training.

Payment terms are strictly 30 days from the date of the invoice. Late payments may lead to an interest charge calculated on daily overdue balances at 7%.

For new customers, full payment will be required at least 7 days prior to the date of service.

CERTIFICATES AND ID CARDS WILL ONLY BE DESPATCHED UPON FULL SETTLEMENT OF INVOICE.
THE RE-ISSUE OF DUPLICATE ID CARDS AND CERTIFICATES WILL INCUR A FEE.

Cancellation within 5 working days of the date of the booked service will incur the full fee. Non-attendees on courses will be charged in full.

Substitution of delegates must be authorised by Britannia Safety & Training. The trainer has the right to dismiss any delegate should they be disruptive, under the influence of drugs or alcohol or considered physically unfit to complete the course. The transfer of delegates to other courses due to unavailability will incur a 10% administration charge.

In order to maintain the highest standards and quality of training, the maximum or minimum number of delegates specified on course bookings must be strictly adhered to.

Britannia Safety & Training reserves the right to cancel a course under certain circumstances e.g. due to illness, adverse weather conditions or mechanical breakdown. A full refund will be made if the course cannot be rearranged.

Client’s failure to comply with specific requirements as requested on course documentation will still be invoiced in full. Where delegates arrive without the required PPE, the appropriate items will be issued and the additional costs invoiced to the customer.

Britannia Safety & Training operates an Equal Opportunities policy and is a data protected company.